Returns and Refunds

Returns
ALL RETURNS ARE SUBJECT TO TERMS OF SALE.
To be eligible to return a non-custom product [as defined by LetterBank] for credit, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
It MUST be an item that qualifies for return. Custom-made signs and printed items [as defined by LetterBank] do NOT qualify for refunds.

Several types of goods are exempt from return procedures. As example, custom-made goods, lettering, printed, cut or assembled products, yardage, and materials cannot be returned. If there is a question about whether an item is custom or not, ask before ordering or returning otherwise you will not receive credit.

An incomplete list of non-returnable items:
Gift cards, Tablecloths, Magnetic letters, Readerboard signs, Sign frames, Printed signs, and any custom cutting, assembly, or printing. 

To request a return, we require a written request within 24 hours of delivery. The customer is responsible for return shipping costs with tracking and insurance. Our policy spans 5 days. After 5 days, unfortunately, we can’t offer you a refund or exchange because the manufacturer does not accept returns after that point.

RETURN your purchase with a valid Return Authorization (RA) number. Items received without an authorized RA cannot be credited. Under no circumstance should you ship a return to our offices unless you are instructed to do so in writing with an authorized RA number. The responsibility to return a product to the manufacturer is yours and ONLY if they authorize the return beforehand. Unauthorized returns will not be credited and may be warehoused at your expense. Items fully or partially returned to the wrong address cannot be credited.

There are certain situations where a partial refund is granted (pending review)

  • Products with an obvious appearance of use,
  • Sign kits or sets that have been opened and need to be counted and inspected, 
  • any item not in its original, saleable condition,
  • any item that is damaged or missing parts for reasons not due to an error of omission, 
  • any item that is returned more than 5 days after delivery.

Refunds (where applicable)
Once your pre-authorized return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of the refund.
If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund, check your bank account first.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us with the order number and date at sales@letterbank.com.

Sale items (if applicable)
Only regular priced items may be refunded. Purchase of sale and closeout items are a final sale and do not qualify for a refund.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at mydiysigns@gmail.com and send your item to: Exchange request, attn: J Giral, 1055 Pacific St Unit 1, SLO California US 93401. You must provide tracking information.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you must send your product carefully wrapped and insured with a valid RA number to: Return request, attn: J Giral, 1055 Pacific St Unit 1, SLO California US 93401-3662.
You are responsible for paying for return shipping costs for your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

When shipping an item greater than $50.00 value, you must use a trackable shipping service or purchase shipping insurance. We cannot guarantee that we will receive your returned item and cannot issue a refund if the returned item [1] does not qualify for a return, [2] is damaged or used, or [3] does not show up as having been received.

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