Returns and Refunds

Returns Policy

General Return Terms

  • All returns are subject to our Terms of Sale.
  • Returns are accepted only for non-custom items that are unused, in original condition, and in original packaging.
  • Custom-made or printed items are not eligible for return or refund. See Non-Returnable Items.

Partial list of non-returnable items

The following items cannot be returned or refunded:

  • Custom-made, cut, printed, or assembled products
  • Yardage or materials sold by length
  • Gift cards
  • Tablecloths
  • Magnetic letters
  • Readerboard signs
  • Sign frames
  • Printed signs
đź’ˇ Does your item qualify for return or exchange?
Contact us prior to ordering or attempting a return.
Unqualified returns may not be eligible for credit.

If You Receive Damaged Goods

  1. Take photos immediately of visible damage upon delivery.
  2. Refuse delivery if damage is visible when received.
  3. If accepted, file a claim with the shipping provider within 24 hours, including photo evidence.
All our goods are thoroughly inspected prior to shipping.
⚠️ Failure to follow these steps may prevent us from issuing a full refund or replacement.

How to Request a Return

  1. Submit a request in writing within 24 hours of delivery.
  2. You are responsible for return shipping costs, tracking, and insurance.
  3. Returns must be received within 5 days of delivery. Later returns cannot be processed.

See Return Authorization for required steps.

Return Authorization (RA) Number

  • Contact us for a valid RA number before sending your return.
  • Do not ship returns to our office without written authorization and a valid RA number.
  • Unauthorized returns may incur warehousing fees and will not be credited.

Partial Refunds (Subject to Review)

Partial refunds may be issued, following inspection, for:

  • Used or opened items
  • Opened kits requiring inspection or counting
  • Items not in original condition
  • Items damaged or missing parts (not due to our error)
  • Returns received after 5 days

Refund Process

  1. Once we receive and inspect your return, we’ll notify you of approval or rejection.
  2. Approved refunds will be processed using your original payment method within a few business days.

Haven’t Received Your Refund Credit after 7 days?

  • Check your bank account
  • Contact your credit card company
  • Contact your bank

Still no refund? Email us at sales@letterbank.com with your order number and date.

Sale Items

Only regular-priced items are refundable. Sale or closeout items are final sale and do not qualify for a refund.

Exchanges

We replace items only if they are defective or damaged. To request an exchange:

  1. Email us at mydiysigns@gmail.com with details and photos.
  2. The request will be reviewed promptly and you will be given an address to return the item(s) to. Items must clearly display the RA number above the return address or they will not be credited.

Gifts

If the item was marked as a gift:

  • You’ll receive store credit or a gift certificate after we receive the return.

The refund will go to the original purchaser if the item was not marked as a gift.

Shipping Instructions for Returns

  • Returns must include a valid RA number.
  • Carefully package the item and insure it.
  • You will be given a valid RA number to display above the return-to address.

Return shipping costs and insurance are your responsibility and are non-refundable.

Additional Notes

  • Shipping times for exchanges vary by location.
  • For items over $100, use a trackable service or shipping insurance.
  • We are not responsible for returns that are:
    • Untracked or lost in transit
    • Damaged due to poor packaging
    • Ineligible for return

Need Help?

For return or refund questions, contact us before proceeding.