Terms of Sale
LetterBank (dba MyDIYsigns) is hereafter referred to as "agency", "company" or "we". LetterBank creates original art (which includes art time, typesetting and proofs) and physical crafted and/or printed goods which may be made to order and/or custom finished, and as such these are non-refundable assets due when an order is placed.
Basic Terms of Sale Summary:
If we modify it, contract for its manufacture, design it, cut, sew or assemble it or have those actions done on behalf of the customer, it’s not refundable. If it’s an “off the shelf” stock item as defined by agency AND you report an issue within 48 hours (2 days) of receipt, we are able to do something about an exchange or replacement on your behalf. When a customer orders the wrong item, it is up to them to safely box, insure and return the item for review. When customer does not consult agency with photos and accurate details, the product cannot be returned for credit. Prices on invoice are CASH PREPAYMENT DISCOUNT prices which reflect a cash discount.
1. Estimates and quotes
An estimate not accepted within five (5) days or as stated on estimate demands a new quotation.
If freight is included in the estimate, the freight part of the estimate is non-binding and expires independent of the estimate.
2. Orders [custom and stock]
We define a “custom” order as any order which does not fall under “stock”.
We define “stock” as an item which is available to the general public without special setup, printing, sorting, dividing, manufacture or combining of parts, cutting, painting, assembly or all peripheral services that in any way modify a commonly available product. An article that is approved for procurement, issue or storage and is normally kept at hand.
2A Orders cannot be canceled except in writing and upon terms that financially compensate the agency against loss for any work done up to the moment that the cancellation is received and acknowledged by the agency.
2B Orders involving any art or proof time, purchase of logo or other original artwork modification, creation, addition or subtraction thereof, once contracted by payment is not refundable.
2C Orders for which material and/or services have already been procured for production of order must compensate the company for those expenses made in good faith.
2D Orders for stock items on which a return or exchange is requested within 48 hours of delivery may be eligible for a refund minus a restocking charge as set by the manufacturer or supplier and the cost for shipping the item back as due from the customer. See "refunds".
3. Experimental and/or speculative work
Experimental work performed at customer's request to include sketches, drawings, compositions, renderings, mock-ups, cutting and materials will be charged at prevailing rates and may not be used without written consent of the agency.
4. Prep work et al
Sketches, copy, dummies, mock-ups and all preparatory work created or furnished by the agency shall remain the agency's property and no use of the same shall be made, nor any idea, derivative or style obtained therefrom be used, except upon compensation to be determined by the agency.
5. The condition of copy and copywriting
Estimates for art and typesetting are based on the receipt of original copy or manuscript clearly sent in a qualifying file format: vector, pdf or ai. Copy that deviates from this standard is subject to a library charge and pricing review by agency at the time of submission of copy, unless otherwise specified in estimate.
6. PREPARATORY MATERIALS
Artwork, type, computer digitizing and scanning, artwork rendering and cleanup [make-ready] time, mock-ups and other items when supplied by the agency shall remain agency's exclusive property unless otherwise agreed in writing for a specific price.
7. ALTERATIONS AND EDITOR'S CHANGES
Alterations represent work performed in addition to the original specifications. Such additional work shall be charged at current rates and be supported with documentation upon request.
8A One set of proofs shall be submitted by email only upon prior request after a deposit or payment is received. Any change or correction demands accrue additional billable art time. A deposit, prepayment or retainer is necessary to obtain additional proofs. Agency regrets any errors that may get through production undetected but cannot be held responsible for errors or delays if the work as provided by customer for production without a proof is not accepted by customer. Agency shall not be responsible for errors if the customer has not ordered or has not replied in a timely manner to accept proofs or has failed to return proofs with indication of changes or has instructed the agency to proceed without submission of proofs.
8c. NON-IMPRINTED WORK
All fabrics, materials, and signage, unless clearly stated to the contrary, is custom manufactured when your order is placed and is considered a FINAL SALE, which is not refundable or returnable for partial credit. Orders are considered contracted work and time and money has been spent to produce the object ordered and must be compensated.
8d. Measurements are considered NOMINAL and subject to variances allowed to be up to 5% different from the advertised dimensions. For precise engineering standards an exacting fee will be added which remains subject to industry standards and agency allowances for heat, UV and processing shrinkage.
9 ORDERS MAY BE CANCELED BY AGENCY WHEN THE PRICE LISTED ONLINE HAS BEEN RAISED BY THE MANUFACTURER OR IS NO LONGER AVAILABLE, AND WHEN CUSTOMER HAS ORDERED A WRONG PRODUCT without penalty or assuming a cost to the company.
9a If the agency ships a wrong item, or if an upgraded item is not suited to the customer's need as determined by the agency, the customer is responsible for the safe and complete return of a resalable product or is otherwise not due a refund. The agency policy is to refund the amount of the order after the manufacturer accepts the return and not before. Any replacement will ship only after the original part is received and credited.
10A The agency will maintain fire, extended coverage, vandalism, malicious mischief and sprinkler leakage insurance on all property belonging to the customer while such property is in the agency's possession; The agency's liability for such property shall not exceed the amount recoverable from such insurance.
Agency may contract work to a third party and is not liable for failure to perform where the third party does not comply with order.Unless otherwise specified, the price quoted is F.O.B. agency's physical or contractual platform. Proposals are based on continuous and uninterrupted delivery of a complete order unless agency specifications distinctly state otherwise. Additional charges related to delivery and/or storage from customer to agency, or from customer's supplier to the agency are not included in any quotations unless specifically written into the quotation. Special priority pickup and delivery service will be provided at current rates upon customer's request. Materials delivered from the customer or his suppliers are verified with delivery tickets as to cartons, packages or items shown only. The accuracy of quantities indicated on such tickets cannot be verified and the agency cannot accept liability for shortage based on supplier's tickets. The title for finished work shall pass to the customer upon delivery to the carrier at shipping point or upon mailing of invoices for finished work, whichever comes first.
12. PRODUCTION SCHEDULES
Production schedules will be estimated and adhered to as closely as possible. No agency or party shall incur any liability or penalty for delays due to causes beyond the control of client or agency. Work may be contracted and contractee determines their own policy, timetables and costs. Client schedules requiring overtime work, subcontractor-imposed rush charges or adjustment of pre-existing production schedule are subject to additional charges.
13. CUSTOMER FURNISHED MATERIALS
Customer furnished materials shall be created, packed and delivered to the agency's specifications. Additional cost due to delays or impaired production caused by specification deficiencies shall be charged to the customer.
14. IMPLICIT ACCEPTANCE OF TERMS
Terms of sale are accepted implicitly by the customer once payment(s) is/are made on the website and through ancillary sales venue sites and promotions. Payment in full or a deposit demands compliance with all terms listed herein with any balance due to be paid prior to shipping unless otherwise provided in writing.
Shipper may require additional information and photos. Failure to make such a claim within the stated period shall constitute an irrevocable agreement that the customer is financially 100% accepting of a complete and final delivery. As security for payment of any sum due or to come due under the terms of Agreement, agency shall have the right to, if necessary, retain possession of and have a lien on all customer property in agency's possession including work in process and finished art. The extension of credit or the acceptance of notes, trade acceptances or a guarantee of payment shall not affect such security interest and lien unless credit is established. In the event that the customer fails to pay within the terms specified, after the delivery of materials, and it becomes necessary for the agency to file a lawsuit to collect any amounts of money due and owing, the customer agrees to pay any and all legal fees and expenses spent by the agency to collect said amount due and owing.
The customer shall indemnify and hold harmless the agency from any and all loss, cost, expense and damages on account of any and all manner of claims, demands, actions and proceedings that may be instituted against the agency on grounds alleging that the said agency violates any copyright or any proprietary right of any person, or that it contains any matter that is libelous or scandalous or invades any person's right to privacy or other personal rights, except to the extent that the agency has contributed to the matter. The customer agrees to, at the customer's own expense, promptly defend and continue the defense of such claim, demand, action or proceeding that may be brought against the agency, provided that the agency shall promptly notify the customer with respect thereto, and provided further that the agency shall give to the customer such reasonable time as the exigencies of the situation may permit in which to undertake and continue the defense of.
16. PRODUCT SUITABILITY
16a Products are sold "as is" to be installed by buyer. Agency assumes no responsibility for damages arising from use or misuse of products, no responsibility for the customer ordering the correct item or liability for a reaction of anything or anyone in contact with that product. Failure to perform: If a product is not as represented and customer has specified an attribute in writing which is not present, or If a product which has been used as designed and intended with no mistreatment or negligent harm does expire before it's written warranty, if any is stated, agency may, at its option, repair or replace the defective item, when verification as to cause of failure is determined. At no time will the company be liable for compensation for lack of use.
16b FABRICS (printed or unimprinted), SCREEN PRINTED PRODUCTS, LAYERED and DYE SUBLIMATED PRODUCTS: Fabric products are not returnable, as they are custom-cut and assembled ( imprinted or otherwise cut and/or assembled). Customer responsibility is to determine correct colors, hues, fabrics, and methodology, or to assign a professional agency to do same on their behalf, PRIOR to ordering materials to be produced and absent explicit pre-quote specifications, the agency is implicitly mandated to determine the best available method to meet the request.
The agency is charged warehousing and transportation costs to hold signs produced for customer. ANY AND ALL warehousing, transportation charges and liability insurance charges are due and payable by the customer whether the customer has paid the balance of account within four business days of the date stated as estimated shipment date. If there is no stated estimated shipment date, then 15 business days from receipt of deposit will be considered the date from which storage, shipping and insurance fees accrue. RATES are prevailing shipping costs plus $50.00 handling and $70.00 per seven day period or part thereof.
18. SHIPPING CLAIMS
Products are inspected prior to packaging and shipping. Any and all claims for damaged goods or replacement of same must be reported immediately to the shipper.
A CLAIM MUST BE FILED IMMEDIATELY WITH SHIPPER, as the damaged goods and the original package(s) MUST BE INSPECTED BY A SHIPPING AGENT. FAILURE TO NOTIFY SHIPPER IN A TIMELY MANNER IS A DEMAND TO RELEASE LIABILITY AND ANY CLAIM AGAINST THE AGENCY, MANUFACTURER AND SHIPPER. The shipping company must make restitution to customer directly: It is the customer's responsibility to place an order for a replacement product with the agency. False claims and default on payment are considered intent to commit fraud on the agency and are subject to legal remedies. Returning items does not relieve you of this responsibility. ITEMS RETURNED WITHOUT AGENCY AUTHORIZATION MAY NOT BE ACCEPTED AND DO NOT RELEASE YOU FROM YOUR CONTRACT.
18. SHIPPING COSTS
Agency contracts shipping agencies to transport your products and uses all the best information available when estimating an average shipping cost. As freight and shipping companies have fluctuating rates and routes, and as shipping may utilize two or more trucking companies to complete a delivery, agency shall at no time be responsible for shipping costs different from those estimated. Agency is not responsible for customer expenses to return a product. The actual costs incurred are billed to the customer when they exceed the estimate by over 5%.
THE PAYMENT OF THIS INVOICE, A DEPOSIT, OR A SIGNATURE OF ORDER (OR INTENT) ELECTRONIC OR PHYSICAL ON A QUOTATION, ON EXPERIMENTAL ARTWORK OR OTHER FORM INCLUDING BY PAYMENT IS A GUARANTEE OF COMPLIANCE BY BUYER TO THE TERMS LISTED HEREIN.
FAILURE TO COMPLY IS A MANDATE TO TAKE ANY AND ALL LAWFUL MEANS AVAILABLE IN A COURT OF LAW TO COLLECT JUST AND FAIR COMPENSATION FOR TIME, COSTS, IDEA(S), MATERIAL AND WORK PROVIDED. IT IS NOT A GUARANTEE THAT AGENCY CAN COMPLY WITH YOUR DEADLINES.
A CUSTOMER FILING A CHARGEBACK IS DEEMED BY THE AGENCY AS ATTEMPTING FRAUD OR TO BYPASS THE SET AGREED-UPON TERMS AND THE FULL AMOUNT PAID AND OR DUE.
Delays in manufacture or shipping are not the Agency's fault.
DUE RECOURSE IS FOR AGENCY TO MAKE GOOD ON AN ORDER WHEN IT IS DELAYED OR DAMAGED WITHOUT OBLIGATING AGENCY TO SPEND FURTHER ON EXPEDITED SHIPPING OR ACQUISITION AND/OR PRODUCTION COSTS.
Agency Products are sold "as is, where is" to be installed by a professional to be contracted by the buyer.
The agency assumes no responsibility for damage or delays arising from use or misuse of products, or liability for a reaction of anything or anyone in contact with that product. Failure to perform: If a product that has been used as designed and intended with no mistreatment or negligent harm does expire before it's written warranty,