Terms of Sale

General Terms

LetterBank (dba MyDIYsigns), referred to as "we," "agency," or "company," creates original art (design, typesetting, and proofs) and custom-crafted or printed goods. All orders are non-refundable once placed. Custom orders involving modifications, design, or assembly are non-refundable. Stock items may be returned within 48 hours of receipt, subject to a restocking fee and return shipping costs.

Order Responsibilities and Policies

Customer Responsibility for Order Review

Customers must review all order details before approval. By approving an order, the customer assumes full responsibility for its accuracy.

Reporting Discrepancies or Errors

Discrepancies or errors must be reported within 24 hours of delivery. Failure to report issues within this timeframe constitutes acceptance of the order as correct and final.

Customer Payment Obligation

Customers are responsible for the full amount due, regardless of order inaccuracies. LetterBank will address remakes or adjustments according to its regular fulfillment schedule. Customers cannot penalize LetterBank for delays caused by these processes and are responsible for associated costs unless otherwise agreed in writing.

Shipping, Storage, and Forfeiture

Shipping and Storage Fees

If an order is not picked up as arranged, shipping costs will apply to transport it to a warehouse. A pro-rated storage fee will be charged every 30 days and must be paid in full before release.

Forfeiture of Prepayments

After 30 days of storage, the order is deemed complete, and any deposits or prepayments will be forfeited to cover storage fees and associated costs.

Estimates & Quotes

  • Estimates expire after five (5) days and require a new quote.
  • Freight charges in estimates are non-binding and expire independently.

Order Definitions

  • Custom Orders: Require modification, design, printing, cutting, or assembly.
  • Stock Orders: Publicly available items without modification.
  • Order Cancellations: Must be submitted in writing; compensation is required for work completed.
  • Non-refundable Orders: Custom artwork or materials already procured.
  • Stock Returns: Stock items may be returned within 48 hours for exchange, minus a restocking fee and return shipping costs. Credit is issued after the returned product is reviewed.

Design & Production Policies

Experimental Work

Experimental work (e.g., sketches or mock-ups) will be charged at prevailing rates and cannot be used without written consent.

Pre-production Work

Preparatory work remains LetterBank's property unless otherwise agreed in writing.

Copy & Typesetting

Estimates are based on properly formatted files (vector, PDF, AI). Deviations may incur additional charges.

Alterations & Changes

Changes beyond original specifications will incur additional charges.

Proofs

  • One proof is provided upon request after payment.
  • Additional proofs or changes incur extra charges.
  • LetterBank is not responsible for errors if proofs are not reviewed or approved promptly. Deadlines are forfeited if proof approval exceeds 12 hours.
  • Errors and omissions are the customer's responsibility.

  • Color matching is approximate due to printing methods and limitations.

Non-Imprinted Work

Custom-manufactured items (e.g., fabrics, cuts, molds, assemblies or signage) are final sale and non-returnable.

Measurements

Measurements may vary by up to 5% as industry limits. Requests for an order is not for the extra expense of precision work and incurs additional fees.

Cancellations by Agency

Orders may be canceled if prices increase or products become unavailable. Incorrectly shipped items will be replaced as a new order; credit is issued once the original item is returned in resalable condition.

Customer Property

LetterBank insures customer property while in its possession but limits liability to recoverable insurance amounts.

Chargebacks

Customers filing chargebacks agree to pay all associated fees and legal expenses, even if the chargeback is unsuccessful.

Production Schedules

Production timelines are estimates. Delays caused by uncontrollable circumstances are not LetterBank's responsibility. Rush work may incur additional fees.

Customer-Furnished Materials

Materials supplied by customers must meet specifications. Delays or issues caused by deficient/insufficient materials will result in additional charges or order cancellation with fees for the work and contracting done up to that point.

Indemnification

Customers indemnify LetterBank against claims arising from customer-supplied content, including copyright infringement or privacy violations.

Product Suitability

Products are sold "as-is." LetterBank is not responsible for misuse or installation errors. Warranty-related product failures may be repaired or replaced at LetterBank's discretion.

Storage & Shipping Policies

Storage Charges

Storage fees accrue after 15 business days from deposit receipt. Customers are responsible for storage, transportation, and insurance costs during this period.

Shipping Claims

Damage claims must be filed with the shipper at delivery. Failure to report damage releases LetterBank from liability.

Shipping Costs

Shipping costs may fluctuate. Customers are responsible for cost differences exceeding 5% of the initial estimate. Unauthorized returns do not qualify for credit.

Payment & Compliance

Payment or signed approval signifies agreement with these terms. Non-compliance may result in legal action to recover owed amounts.

Dispute Resolution

All disputes will be resolved through binding arbitration in California.

Agreement to Terms

  • Refused Shipments  
    If an item is returned to our plant or contract printer without prior authorization, the customer is responsible for the total amount paid plus return shipping costs.
  • Agreement to Terms  
    Payment, a deposit, or a signed order—whether electronic or physical—constitutes the customer's agreement to these terms. Failure to comply may result in legal action to recover fair compensation for time, materials, and work provided.  
  • Chargebacks  
    Filing a chargeback is considered an attempt to bypass agreed-upon terms and may be deemed fraudulent. The customer remains responsible for the full amount paid or due.
  • Delays and Liability  
    The agency is not responsible for delays in manufacturing or shipping. In cases of delay or damage, the agency will fulfill the order but is not obligated to cover expedited shipping or additional production costs. Deadlines are not guaranteed.

Note: These terms are subject to change without notice and supersede prior agreements. Claims must be filed within 24 hours of delivery.
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