Terms of Sale
Terms of Sale
LetterBank LLC · dba MyDIYSigns · San Luis Obispo, California
Agreement Notice: Payment, a deposit, or a signed order — electronic or physical — constitutes the customer’s full agreement to these terms. These terms supersede all prior agreements and are subject to change without notice. Claims must be filed within 24 hours of delivery.
Section 1 — Orders & Returns / Design & Production
| Orders & Returns | Design & Production |
|---|---|
| All Sales FinalAll orders are non-refundable once placed. Custom orders involving design, modification, printing, cutting, or assembly are non-refundable under any circumstances. | Experimental & Preparatory WorkSketches, mock-ups, and pre-production work are billed at prevailing rates and remain LetterBank’s property unless otherwise agreed in writing. Such work may not be used without written consent. |
| Stock ReturnsUnmodified stock items may be returned within 48 hours of receipt for exchange only, subject to a restocking fee and return shipping costs. Credit is issued after the returned item is inspected and confirmed resalable. | File StandardsEstimates are based on properly formatted files (vector, PDF, AI). Non-conforming files may incur additional preparation charges. |
| Customer Order ReviewCustomers must review all order details before approval. Approving an order constitutes full acceptance of its accuracy. | AlterationsChanges beyond original specifications will incur additional charges regardless of production stage. |
| Reporting ErrorsDiscrepancies or errors must be reported within 24 hours of delivery. Failure to report within this window constitutes acceptance of the order as correct and complete. | ProofsOne proof is provided upon request after payment. Additional proofs or revisions incur extra charges. Deadlines are forfeited if proof approval exceeds 12 hours. LetterBank is not responsible for errors on unapproved proofs. Errors on approved proofs are the customer’s responsibility. |
| Payment ObligationCustomers are responsible for the full amount due regardless of claimed inaccuracies. Remakes or adjustments are fulfilled on LetterBank’s regular production schedule. Customers may not withhold payment or penalize LetterBank for fulfillment timelines unless otherwise agreed in writing. | Color MatchingColor output is approximate. Exact color matching is not guaranteed due to the inherent limitations of printing processes and substrates. |
| Estimates & QuotesEstimates expire after 5 days and require a new quote. Freight charges within estimates are non-binding and expire independently. | Non-Imprinted & Custom-Manufactured GoodsItems involving fabrication, cutting, assembly, fabric, molds, or custom signage are final sale and non-returnable. |
| CancellationsAll cancellations must be submitted in writing. Compensation is required for all work completed to date, including design, materials procured, and contracted labor. Non-refundable items include custom artwork and any materials already sourced. | MeasurementsFinished dimensions may vary up to 5% per industry standards. Precision work beyond this tolerance is not included in standard orders and incurs additional fees. |
Section 2 — Shipping, Storage & Forfeiture / Installation, Use & Liability
| Shipping, Storage & Forfeiture | Installation, Use & Liability |
|---|---|
| Storage FeesStorage charges begin accruing after 15 business days from deposit receipt. Readerboard and marquee sign storage begins the day following the stated completion date. Fees are pro-rated every 30 days and must be paid in full before release. Customers are responsible for all storage, transportation, and insurance costs. | Installation DisclaimerLetterBank LLC (dba MyDIYSigns) is not liable for any loss, damage, injury, or product failure resulting from improper installation, misuse, unauthorized modification, or use inconsistent with a product’s intended purpose — whether or not installation instructions were provided or followed. |
| ForfeitureAfter 30 days of storage, the order is deemed complete and delivered. All deposits and prepayments are forfeited to cover accrued storage fees and associated costs. | Customer Assumption of RiskThe customer assumes full responsibility for proper installation, use, and maintenance of all purchased items — including ensuring installation is performed by qualified personnel and that all structural, environmental, and safety conditions comply with applicable codes and regulations. |
| Unclaimed or Unauthorized ReturnsItems returned to LetterBank or its contract printer without prior written authorization are the customer’s responsibility for the full original amount paid plus return shipping costs. | Exclusion of LiabilityLetterBank disclaims all liability for damage to persons or property arising from: improper or negligent installation; use of products for unintended purposes or in unsuitable environments; unauthorized alterations or attachments; or use of third-party hardware or accessories. |
| Shipping ClaimsDamaged items must be refused at time of delivery. Damage claims must be filed immediately with both the carrier and LetterBank. Failure to refuse or report damage upon receipt releases LetterBank from all shipping liability. | No Return EligibilityProducts damaged through improper installation, negligent handling, misuse, or failure to follow guidelines are not eligible for return, refund, exchange, or credit under any circumstances. |
| Shipping Cost ChangesShipping costs are subject to change. Customers are responsible for cost increases exceeding 5% of the original shipping estimate. | Limitation of RemediesIn the event of a verified warranty defect not caused by customer actions, LetterBank may — at its sole discretion — offer repair, replacement, or store credit not to exceed the original purchase amount. This is the exclusive remedy. LetterBank is not liable for incidental or consequential damages, including labor, loss of use, lost profits, or indirect losses. |
| Agency CancellationLetterBank reserves the right to cancel orders if prices increase or products become unavailable. Incorrectly shipped items will be replaced as a new order; credit is issued once the original item is returned in resalable condition. | Product SuitabilityAll products are sold “as-is” for use at the buyer’s risk. LetterBank is not responsible for misuse or installation errors. |
Section 3 — Customer Property & Indemnification / Payment, Disputes & Compliance
| Customer Property & Indemnification | Payment, Disputes & Compliance |
|---|---|
| Customer PropertyLetterBank insures customer property while in its possession but limits liability to amounts recoverable through its insurance policy. | Agreement to TermsPayment, a deposit, or a signed order — electronic or physical — constitutes the customer’s full agreement to these terms. |
| Customer-Furnished MaterialsMaterials supplied by customers must meet LetterBank’s specifications. Delays or defects caused by non-conforming materials will result in additional charges or order cancellation with fees assessed for all work and contracting completed to that point. | ChargebacksFiling a chargeback is considered an attempt to bypass agreed-upon terms and may be deemed fraudulent. The customer remains liable for the full amount paid or owed, plus all associated bank fees, legal expenses, and recovery costs — regardless of chargeback outcome. |
| IndemnificationCustomers indemnify and hold LetterBank harmless against all claims arising from customer-supplied content, including but not limited to copyright infringement, trademark violations, or privacy claims. | DisputesAll disputes will be resolved through binding arbitration in the State of California. |
| Production SchedulesProduction timelines are estimates. Delays caused by circumstances beyond LetterBank’s control are not LetterBank’s responsibility. Rush work may incur additional fees. Deadlines are not guaranteed. | Delays & LiabilityLetterBank is not responsible for manufacturing or shipping delays. In cases of delay or damage, LetterBank will fulfill the order but is not obligated to cover expedited shipping or additional production costs. |
| Legal ActionNon-compliance with these terms may result in legal action to recover fair compensation for time, materials, and work provided. |
